Fractional Strategic Operations Partner
Menlo Park, CA · geniajacques.com
Bain roots · Startup reps · Enterprise muscle
Founder OS: Foundation
Stop re-explaining yourself and your company to AI.
A personal AI operating system built on a knowledge base of your full context: how you think and decide, your company, this quarter's priorities, your people and your voice. You set it up in your own Claude account over five guided sessions (intake, then four working sessions), with your first two workflows running by the end.
Does this sound familiar?
You know AI could do more for you
- You use AI every day, mostly in a chat window. It helps, and you know it could do a lot more. The trouble: everything it needs to know is in your head, and it starts from zero when the chat closes.
- The output is uneven. Some days it nails it; other days it comes back generic and you rewrite the whole draft because it reads like AI.
- You'd like to go further, into agents and workflows that run on their own, but the business takes every hour and most of your headspace. A serious setup looks like a project you can't staff, and the pace of new tools is its own kind of noise.
- You want your team using AI well too, and you'd like to be the one showing them how.
The bottleneck usually isn't the model. It's that the model doesn't know you. This is the fast lane: your full context set up once, in your own account, so what AI gives you is usable the first time.
And when you are ready to bring your team along, that is a conversation we can have next.
How it works
Intake, four working sessions, then a check-in
- 1 · Intake and scopingYou leave with a plan.
In a live interview, we cover how you make decisions and who matters to them, your top priorities this quarter (which everything else ties back to), where your week actually goes, sorted into what should save you time and what should expand what you can do, and the two workflows most worth setting up first. So we don't start from scratch, the foundation also draws on a prompt you run on the AI tools you already use, which extracts what they already know about you (you review the report and strike anything before it reaches me), and on what is already public, like your website and LinkedIn. We write down where you start, so we can see what changed later.
- 2 · Your knowledge baseIt knows your context.
How you think and decide, your company, your priorities, and a relationship vault: a file for every person, company and meeting that matters, so its understanding of your network can grow with every conversation. An interactive setup prompt drafts it from the intake and your own documents, then asks you to confirm or correct each part as it goes. You also set up the instructions that tell Claude where your knowledge base is and how to use it: a CLAUDE.md file, Claude's global instructions, and your project instructions in Cowork. Everything else reads from it.
- 3 · Your voiceIt writes like you.
A drafting skill trained on your own writing. You correct its drafts, every correction is logged, and the skill is updated from them.
- 4 · Your first workflowOne workflow, running.
The first of your two, set up by you in your account and used in your real week before the next session.
- 5 · Your second workflow, and the read-outTwo workflows running, and a one-page read-out.
The second workflow set up, and my recommendations for where to take your AI OS next: the next steps you could take on your own, so you can decide whether to keep going yourself or keep working together. If I notice other gaps along the way, I will name those too.
- Three weeks later · Impact session, includedWhat you use and how, and what to tune.
We look at how you are actually using it against where you started, and fine-tune what needs it.
Every session starts from what happened when you used the system that week. The sessions fit your calendar; plan on four to six weeks from intake to read-out. You can bring your COO or chief of staff into the sessions with you, or have them lead the setup in your place. Every workflow you add after this starts from the same foundation.
Your first two workflows
You pick them. These are examples.
There is no fixed curriculum. At intake we look at where your week goes and pick the two workflows most worth setting up first, such as:
- A brief before every outside meeting, and the recap and follow-up after it, with your relationship vault updated each time
- Fundraising: a tracker of the investors you are talking to, where each conversation stands, how good a fit each would be as an investor for you, and what you still need to show to close
- The investor update, drafted from what you already decided this month
- Board pre-reads and the narrative around them
- A short ranked list of the items in your inbox that need your attention, each morning
- Hiring: role briefs, interview prep, candidate notes
- A weekly brief on your priorities against where your time actually went
- A task system: it knows all your tasks, shows them on a board, proposes a plan for the complex ones, suggests the subtasks it can take on, and works through them overnight while you sleep
- A second brain: you send it what you read or want to keep with one command; it classifies and tags it, pulls related material into topic pages, then interviews you to sharpen your point of view. For example: everything on your competitors and your own messaging, to sharpen how you describe your value
Or something else. If you already work in a tool you like, the setup works around that.
Between sessions
What I ask of you: work out of your new AI OS
A system you don't use is a demo. Plan on about 30 minutes a day between sessions to finish the setup steps from our last session. On top of that, do the work you would do anyway inside the system, so you are testing what you set up: drafting replies to email, running your meeting follow-ups, whatever workflow we are working on. That part is not extra work; it is your usual work, done in a new place. Bring what broke to the next session. That is the part I can't do in your place, and it is what makes the next session useful.
My part between sessions: reading the reports you send back, and preparing the changes as prompts, and as templates for the skills, scheduled tasks and routines, that you run in your account, on our call or between them. I never log into your account.
My system
I run my own practice on one
The AI is the medium. The work is finding where your week goes and guiding you as you set the system up around it. I designed and built my own AI operating system on Claude in 2026, working in Claude Code and Cowork, and my practice has run on it from day one. I sort every use of it with two questions: does it save me time, or expand what I can do? And is it doing the work, or doing the thinking?
Beyond these numbers: branded HTML proposals, my website's design and updates, and content. I now publish a point of view every week, where before I published only when I changed jobs. That is the part AI adds to what I can do, not the time it saves, and none of it is counted above.
Monthly averages, August and September 2026; both hour figures are my estimates against my own before-AI baselines. Work per hour of direction, including scheduled routines: September 2026 (3.3) and April to September (5.2). Counting only the work I direct, it is about 3 (2.9 and 3.3). Measured nightly from my own session logs, which undercount Cowork.
Calendar, email, files, newsletters, meeting transcripts.
9 foundation files: who I am, how I decide, my voice, my priorities, my calendar rules. Each is dated, and anything older than sixty days gets flagged when it is read.
What I read, compiled so it can challenge what I think before it drafts.
One file per task. The AI takes the subtasks it can do.
34 skills, from meeting prep and follow-up to a simulated focus group. My voice is a skill with a script that checks every draft.
17 scheduled routines, including overnight prep that lands as a morning brief at 8:00 on weekdays.
My system's modules, as of 28 September 2026.
With a CEO, now
Where the first setup with a founder stands
One CEO is setting up a Founder OS with my guidance now. As of September 2026, four working sessions in.
Where the CEO started
- A calendar with no long blocks, so every ask had to fit a short gap.
- Records kept by hand after each outside meeting.
- Meeting prep was a name, a title and a company.
- Follow-ups and email triage ate the week.
What is in place, in order
- Foundation, live. How the CEO thinks, decides and prioritizes, corrected by them.
- A drafting skill in the CEO's voice, live. Every correction is logged, and the first round is being folded into the next version.
- Meeting prep, live. A brief the evening before each outside meeting. The meeting type that cost the most time came first.
- Meeting follow-up and email triage, queued.
Your data
You will ask, so here is the answer before the call
- The account is yours, in your name or your company's, on a standard Claude plan. Pro, at $20 a month, is enough to start; heavy daily use may call for a Max plan, from $100 a month.
- Your knowledge base is plain files you own. They live as markdown files in a dedicated AI workspace folder you set up in your Google Drive, and Claude is given permission to read and update them. The files work with any AI tool and move with you. I use Claude because of how it handles security; the skills and routines are Claude's, and would need setting up again elsewhere.
- You approve what it knows about you. The files about you and your company go in only after you have corrected and signed off on them.
- You are the only operator. I guide on a call and never log into your account.
- What I see: by design, only the reports your prompts produce. The prompts strip names, companies, figures and dates inside your account, and you see each report before you send it to me. I never see your inbox. Board and investor material reaches me only as a template.
- Regulated records stay out. Patient health information, payment card data and student records are not connected to the setup. It works from your own communication, calendar and documents.
- Connectors are yours to grant, one at a time (calendar, mail, files), and yours to revoke.
- It drafts and never sends, and asks before it deletes. Its authority is written in a file you can read and change.
- When a source is missing, it says so. Every analysis is set up to stop and name what it is missing rather than fill the gap with a plausible guess. It is the first thing I would guide you to set up.
Is it for you
Who it fits, and who it does not
It works at two levels. The person level is what this setup delivers: your context, your voice, your workflows. The company level, the same foundations applied across the business, is usually where a COO or chief of staff takes it next, and it is a conversation for after the read-out.
A fit if
- You are the founder or CEO, roughly seed to Series B, and want this for yourself.
- Or you are the COO or chief of staff. You set it up for yourself first, and what you set up becomes the pattern for how the company works with AI.
- You feel the problems above strongly enough to want them fixed now: AI that doesn't know you, drafts you rewrite, and no time to set up something better yourself.
- You can give it about an hour a session and about 30 minutes a day for setup steps between sessions, and you will do your usual work inside the system while the setup is under way.
Probably not, if
- You want it handed over finished, without your time. I bring the scaffolding, the templates and a tested structure, so the setup moves fast. It still runs on your judgment, so it needs you in the sessions and in the system between them.
- You already build agentic workflows yourself and are only short on time. You would get less out of this than someone setting it up for the first time.
- Your company's policy rules out Claude, or won't let it connect to your mail and calendar. Settle that first.
Price
$5,000, fixed
What it covers
- Included: intake and scoping, four working sessions of about an hour each, my work between sessions, the one-page read-out, and the impact session three weeks later.
- If either of your two workflows is not running in your account by the end of session five, one additional session is on me, focused only on guiding you to get it running.
- Your Claude plan is separate and paid by you, because the account is yours.
- For scale: in my own practice, the system now does about 40 to 55 hours a month of chief-of-staff-type work: roughly 20 to 30 hours of work I used to do by hand, plus 20 to 25 hours of new work that wasn't happening before (my estimates). If you have an EA or a chief of staff, it makes them more effective too: the prep and drafting run in the system, so their time goes to higher-value work.
- After the impact session, you keep everything either way and decide whether to go on. If you do, we set what that looks like then, not before.
- You stay in control: I guide, you run it. I never log into your account, and there is no custom software to maintain, just your Claude plan and files you own.
Other ways to get there
Why not set it up yourself?
You can. The tools are open to anyone, and if you enjoy building it and have the hours, that is the right call.
This is for when your hours are worth more spent on the company. I bring a tested structure, and we fill it from your context, not someone else's, so what comes back argues from your judgment. It is guided by an operator, so intake looks at where your week goes, not only at what to automate. And it ends with a read-out on where to take your system next.
Background
Twenty years across strategy and operating roles
I have run the operating side of companies at the stage after yours. COO of Kidaptive, a Series B to C company, where I led the pivot to a platform business model; the company was acquired by McGraw Hill. At Wrike I built the post-sale organization from about ten people to more than fifty in two years. At BetterUp I ran R&D operations for a Series E company.
On the enterprise side, I built the business operations and strategy function for ServiceNow's newly formed Platform BU, which went on to become a billion-dollar business, and ran product operations for Workday's six-thousand-person R&D organization. Strategy roots at Bain.
That is why the setup looks past the tooling: I am looking for what is costing you time. I work as a fractional strategic operations partner with one or two CEOs at a time.
"The value was huge: she clarified our strategic direction and built a coherent narrative I could present with confidence to the board. She acted as a trusted adviser throughout."
Reza Azizian, CEO & Co-Founder, Ferveret. Client, strategy engagement, early 2026.
"We brought Genia in to build operational rigor into our R&D organization. When it came time to execute major product launches, the foundation she built is what made them possible."
Amol Kher, CTO, BetterUp. Managed me directly.
"Strong operators make execution run smoother. The best ones also make the strategy itself sharper. From my experience, Genia is in that second category."
Brian O'Hagan, Product Leader, BetterUp. My peer: he led product; I led R&D operations.
"[She] built the entire operating infrastructure from scratch: integrated planning, budgeting, QBRs, strategy reviews, and an analytics function with real-time KPI dashboards."
Marcus Torres, VP Product Management, ServiceNow Platform BU, now Chief Product Officer, Quickbase. Senior to me in the same business unit.
You keep the decisions. The system gets everything ready for them.
The next step is a 30-minute fit call. I am in Menlo Park, and we can meet in person on the Peninsula or on Zoom.
Book a 30-minute fit callIf you are passing this on
For a founder or CEO who is tired of re-explaining themselves and their company to AI: a personal AI operating system built on a knowledge base of their full context, set up by them in their own Claude account over five guided sessions, with two workflows of their choice running by the end. $5,000 fixed. The decisions stay theirs.